Broken, slow or refusing to boot? Laptop, PC and games console repair across Oldham & Manchester.

Tech Menders UK is a sole trader business run by Darryl, based in Chadderton, Oldham. In these terms "I" and "Tech Menders UK" mean the same thing, and "you" means the customer.

Every job begins with a diagnosis, charged at the rate agreed with you before I start. Once I know what's wrong I give you a fixed price for the repair, and nothing goes ahead until you've agreed to it.

If I open a machine up and find a second, unrelated fault, I'll stop and come back to you with a revised price rather than carrying on and adding it to the bill.

Quotes hold for 30 days. Part prices can move, so if you come back later I may need to re-quote.

Every job begins with a diagnosis so we both know what's actually wrong before any money is spent on a repair. The following are chargeable:

• The diagnostic charge, at the rate agreed with you before I start — it covers the work of finding out what's wrong, whatever you decide afterwards.
• The repair itself, at the fixed price quoted and agreed with you before work begins.
• Parts bought with your agreement and fitted. I'll always tell you before ordering anything.
• Call-out and collection costs where agreed in advance.

Nothing is added to the bill without being agreed with you first. If I find a second, unrelated fault while I'm in there, I'll stop and come back to you rather than carrying on.

"Fixed" means the fault you brought the machine in for is resolved. It doesn't mean the machine is guaranteed against every future problem.

I take reasonable care with anything stored on your machine, and I back data up before reinstalling or replacing anything where it's possible to do so.

I don't look through your files beyond what the job requires, and anything I do see stays confidential. If I hold a copy of your data as part of a transfer or recovery job, I'll delete it once you've confirmed the job is complete — normally within 30 days.

Labour is covered for 90 days from the date the machine goes back to you. If the same fault returns in that window, bring it back and I'll sort it at no further labour cost.

Parts carry whatever warranty the manufacturer gives them, which I'll pass on to you. Batteries and consumables are excluded, as is anything that fails through accidental damage, liquid, misuse or a further fault elsewhere in the machine.

The warranty doesn't cover software problems, malware, or faults caused by changes made after the machine left me.

Payment is due on completion, before the machine goes back to you, unless we've agreed something else in writing. Business customers on agreed account terms pay within the period stated on the invoice.

Once I've told you a job is finished, please arrange collection or delivery within 30 days.

Items left beyond 90 days after completion, where I've made reasonable attempts to contact you, may be recycled or disposed of to recover unpaid costs. I'll always try to reach you first.

You can cancel before work starts at no cost. If parts have already been ordered specially for your job, those may be chargeable.

Where you've booked a service remotely as a consumer, you have the statutory 14-day right to cancel. If you've asked me to start work inside that period, you may owe for what's already been done.

I'm liable for loss or damage caused by my failure to use reasonable care and skill, up to the value of the work carried out.

I'm not liable for lost data where you hadn't backed up and a backup was reasonably possible, for loss of business, profit or opportunity, or for faults that existed before I touched the machine.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't be limited by law. Your statutory rights as a consumer are unaffected.

Website projects are quoted as a fixed price against an agreed scope, with a deposit up front and the balance on completion. Once the final balance is paid, the site is yours outright — files, content and design.

You're responsible for having the right to use any text, images or logos you supply. Where hosting or domains are arranged through me, those are billed separately and run on the provider's own terms.

Tech Menders UK may be credited in the site footer and may show the finished site as an example of my work, unless you ask me not to.

What I collect

Your name, contact details, address where a visit is needed, and details of the device and fault. For business customers, company and billing details.

Why

To carry out the work you've asked for, to invoice you, and to keep records I'm legally required to keep.

Who sees it

Nobody, other than where it's needed to do the job — a parts supplier receiving a delivery address, for example — or where the law requires it. I don't sell or share your details for marketing.

How long

Job records and invoices are kept for six years to meet HMRC requirements. Data held for a transfer or recovery job is deleted once the job is confirmed complete.

Your rights

You can ask for a copy of what I hold, ask for it to be corrected, or ask for it to be deleted where I'm not legally required to keep it. Email me and I'll deal with it within one month. If you're unhappy with how I've handled your data you can complain to the Information Commissioner's Office at ico.org.uk.

This website

The site doesn't set tracking or advertising cookies. The contact form doesn't store anything — it opens a pre-filled message in WhatsApp or your email client, which you then choose to send. Hosting provider logs may record standard technical information such as IP addresses.

If something's gone wrong, tell me directly and I'll try to put it right — that's always faster than anything formal.

Phone or WhatsApp: 07838 188716
Email: info@techmenders.uk

These terms are governed by the law of England and Wales.

LAST UPDATED — TODO: SET DATE BEFORE PUBLISHING